Frequently Asked Questions

To make a purchase, when you see an item you like, click on "Add to Bag" and continue shopping until you are ready to complete your purchase. Then, click on "Your Bag" in top menu to confirm your items. After you have reviewed your bag and made updates as desired, click on "Checkout" to proceed to and complete required shipping, payment, and billing information.

For registered users – If you are a registered customer and have an account at, please sign in using your email address and password and you will be taken directly to the first Checkout page.

For non-registered users – While we encourage you to create an account with, you can still proceed without creating an account by checking out as a Guest.

After following the steps to checkout, please carefully review your items and all of the checkout information you have provided before placing your order. Your order cannot be processed without correct shipping and billing information, and we cannot make changes to your order after it is placed. Once you've confirmed all information is correct, click "Place Order" to finish your purchase.

We encourage you to create an account with to make your shopping experience easier and faster. By creating an account, you will be able to:

o Track your orders

o Store addresses for faster billing and shipping

o View your past order history

o Use other enhanced features of our website

If you are a new customer, you may create an account by clicking on the Login/Register link on the top right of the screen. You will be prompted to fill in your name, email, birth date and create a password. Once you have done so, click the "submit" button.

When you place an order on our website, an email confirmation will be sent to the registered email address confirming your order and all delivery and billing address details, including all the items you have ordered.

Please check that all the information is correct on this confirmation email as incorrect information can cause delays on your order.

We’re sorry that you haven't received your confirmation email. If our email address is not in your address book or safe list, it may have been classed as spam mail, meaning that it might not have appeared in your inbox. It is also worth checking that your email address has been entered correctly.

Usually our confirmation emails are sent within a few minutes of an order being placed. However, when our site is very busy, you may have to wait a little bit longer before you receive your email.

Your order may be cancelled for a number of reasons. The most common reasons for this are:-

• High demand of goods – In this event, you will receive an email confirming the cancellation and what to do next.

• If you requested a cancellation. You’ll receive a confirmation email once this has been done.

• If we’ve been unsuccessful in delivering the order to your chosen delivery address.

• If payment was not successful

Once your order is submitted, we begin processing it immediately so we can get it to you fast!

During this time we cannot add or remove items, or otherwise modify or cancel your order.

You can view your orders at any time using our website. Simply follow the steps below:

1. Log in to our website and click on 'my account' at the top of the page.

2. Click on the link ‘Orders history’. This will show you your order history.

Please be aware that once you’ve applied the voucher code, it cannot be used again, so please do not apply it until you’re sure that you’re ready to place and pay for your order.

Most common reasons for promotion codes not working are: being out of date; being applied to products that are not eligible or the set order limit not being reached.

If you’re still having problems, you can also contact us using our quick form and we'll be happy to explain how you can redeem your discount online.

We hope you love what you ordered, but if not, you can return most of our merchandise. We gladly accept returns of most new, unused items in their original condition, including all tags and other item packaging.

All returns & refunds can be processed at the nearest store to you.

You can contact our customer care team on the following number: 8000707.

You can also contact us using our quick form and our team will get back to you as soon as possible.

You may update your address book by clicking the 'my account' link at the top of the page, logging in using your username and password. By clicking ‘Address Book’ you will find your saved addresses where you can edit/delete your addresses.

If you have already placed an order, any changes will not reflect in any confirmed orders. Once an order has been placed, it is often not possible for us to change the delivery address.

You can contact us using our quick form and our team will get back to you as soon as possible

You can unsubscribe by clicking on the unsubscribe link at the end of any promotional email. On click, you will navigate to the un-subscription page on the website where once you enter the reason for un-subscription and click 'Unsubscribe', you can start a new shopping journey.